Hanyhost is an innovative co-host platform designed specifically for Airbnb and short-term rental hosts that streamlines guest interactions by providing immediate responses to frequently asked questions, which may include check-in details, Wi-Fi access, parking information, house rules, and local recommendations. It efficiently manages requests for early check-ins, late check-outs, and luggage storage according to your predefined policies, while only flagging urgent or ambiguous matters to you with the necessary context for resolution. By utilizing your own templates and listing details, Hanyhost ensures that all communications are consistent with your brand voice and accurate, offering round-the-clock support that helps maintain optimal response times, an essential factor for search visibility. Moreover, it minimizes repetitive tasks, allowing hosts to enjoy restful nights and reclaim many hours previously spent on manual messaging. The platform also features smart escalation for significant issues such as lockouts, leaks, disturbances, or refund inquiries, providing succinct summaries and actionable next steps to the appropriate contacts. Catering to everyone from individual property owners to larger agencies and co-hosts, Hanyhost standardizes responses across multiple listings, thereby reducing the mental load associated with managing various properties. This comprehensive automation allows hosts to focus more on enhancing guest experiences rather than getting bogged down in administrative tasks.
