Best Help Authoring Tools with a Free Trial of 2025 - Page 2

Multi-step procedures are often needed in Technical Documentation. We use bullet lists, and we also add screenshots and text. We add more information, and readers are more likely to lose track. An Xplain, or as we call it, a series of slides that are freely arranged on a large canvas to spark your imagination. HelpXplain is ideal for embedding slideshows into web pages or technical documentation. You can create animated tutorials and quick instructions in minutes, instead of hours. HelpXplain creates animated screenshots that can be edited and replaced at any time. HelpXplain can also record multiple-page screencasts of programs that are running in autoplay mode, just like a video. It is much easier to record and edit them than creating a video. All Xplains comply with HTML5 and Javascript standards.

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.