Best Conversational AI Platforms in South America - Page 18

Amazon Nova Sonic is an advanced speech-to-speech model that offers real-time, lifelike voice interactions while maintaining exceptional price efficiency. By integrating speech comprehension and generation into one cohesive model, it allows developers to craft engaging and fluid conversational AI solutions with minimal delay. This system fine-tunes its replies by analyzing the prosody of the input speech, including elements like rhythm and tone, which leads to more authentic conversations. Additionally, Nova Sonic features function calling and agentic workflows that facilitate interactions with external services and APIs, utilizing knowledge grounding with enterprise data through Retrieval-Augmented Generation (RAG). Its powerful speech understanding capabilities encompass both American and British English across a variety of speaking styles and acoustic environments, with plans to incorporate more languages in the near future. Notably, Nova Sonic manages interruptions from users seamlessly while preserving the context of the conversation, demonstrating its resilience against background noise interference and enhancing the overall user experience. This technology represents a significant leap forward in conversational AI, ensuring that interactions are not only efficient but also genuinely engaging.

Runnr.ai is an innovative conversational AI solution specifically designed for the hospitality sector, aimed at automating and improving the communication experience for guests throughout their entire journey, from the moment they book until they check out. By seamlessly integrating with property management systems and various hospitality software, Runnr.ai facilitates proactive messaging through platforms like WhatsApp or SMS, boasting an impressive 98% open rate and a 65% engagement rate from guests. The platform also offers real-time translation in over 100 languages, empowering guests to converse in their preferred language while ensuring that staff members receive messages in their own language, which effectively removes language barriers and boosts overall guest satisfaction. Furthermore, Runnr.ai features a consolidated inbox that gathers all guest communications from multiple channels—including WhatsApp, SMS, Booking.com, and webchat—into a single, user-friendly interface, which not only simplifies communication but also minimizes the reliance on lengthy calls and emails. This holistic approach ensures a more streamlined experience for both guests and hotel staff alike.

unSurvey is an advanced conversational AI platform designed to streamline and automate interactions from start to finish. Its scalability ensures that it can handle countless conversations while providing human-like, AI-driven interviews and analyses. Gain actionable insights from customers in mere hours instead of waiting months for results. Simply describe your conversation in everyday language, and our AI will create a tailored flow for you. You can effortlessly drag and drop topics while incorporating logic using natural language. The platform supports dynamic conversations through voice, video, and text in over 50 languages. Users receive raw transcripts, summaries, and keyword identification for comprehensive understanding. You can either listen to or read full transcripts, or quickly access summaries and significant highlights. The platform also offers conversational insights with deep-linked citations for easy reference. Obtain real-time reports that merge both qualitative and quantitative data for a well-rounded analysis. Experience structured data extraction and visualization, enabling you to download clean, organized data automatically derived from each conversation alongside pre-built visualizations. Additionally, it provides access controls and invitation flows to manage participation effectively. With unSurvey, you can enhance your conversation automation and gain deeper insights like never before.

NexaVoxa is a cutting-edge AI voice agent platform designed to transform how businesses interact with their customers by delivering natural, human-like conversations in over 50 languages. It streamlines workflows such as sales automation, appointment scheduling, and customer service with dynamic voice interactions powered by real-time speech understanding and customizable prompts. Users can easily build and train AI agents tailored to their business needs, then deploy them across multiple channels for 24/7 support. The platform scales effortlessly to meet enterprise demands, offering ultra-low latency and reliable performance whether deployed in the cloud or fully self-hosted behind a company’s firewall. Key features include call routing, IVR, warm transfers, and detailed post-call analytics like sentiment detection and engagement metrics. NexaVoxa’s integrations with various apps enable seamless workflow automation and performance enhancement. Its flexible pricing plans accommodate businesses from small agencies to large enterprises. This solution is ideal for companies seeking to boost productivity while maintaining full control over voice AI interactions and data privacy.

Virstack AI offers advanced voice and text agents designed to streamline both inbound and outbound customer interactions across a variety of sectors including healthcare, real estate, automotive, and hospitality. These intelligent agents are capable of managing tasks such as appointment scheduling, lead qualification, follow-up communications, customer support, sales outreach, and patient engagement while maintaining a conversational quality reminiscent of human interaction. By seamlessly integrating with CRM systems, calendars, and various APIs, Virstack enables efficient behind-the-scenes processes like document signing, data retrieval, and workflow updates. The company places a strong emphasis on compliance and security, adhering to standards such as HIPAA, SOC 2, and ISO 27001, while also ensuring scalability through its AWS infrastructure and offering cost-effective solutions with per-second billing. Businesses benefit from an intuitive admin portal that provides oversight of lead tracking, analytics, bulk messaging, and customization of the agent’s voice and personality. Furthermore, Virstack’s focus on vertical specialization allows for the creation of customized workflows, and its multi-channel support, which includes both voice and SMS, guarantees a consistent experience across various communication channels. Overall, Virstack AI not only enhances customer interactions but also empowers businesses to optimize their operations effectively.

VerbaFlo is a conversational platform powered by AI that consolidates and automates communication across various channels including voice, chat, email, SMS, WhatsApp, and web, enhancing real-time interactions with prospects, clients, and residents, especially in the real estate sector. Leveraging natural language processing and machine learning, it ensures intelligent handling of conversations around the clock, facilitating lead qualification, scheduling, follow-ups, and tailored responses at every interaction point—all without the issue of script fatigue. Additionally, it seamlessly integrates with existing solutions like CRM or property management systems to centralize workflows and analytics. The platform also accommodates multilingual communication and offers real-time dashboards, conversational memory, and automated outbound initiatives such as renewals, rent reminders, and maintenance updates. Moreover, it provides valuable insights into occupancy trends and client behavior while tracking performance metrics, which empowers property teams to respond more swiftly, boost conversion and retention rates, and minimize overall operational costs. By harnessing such comprehensive features, VerbaFlo significantly elevates the efficiency and effectiveness of communication within the real estate market.

Plura is a cutting-edge platform that prioritizes AI in its omnichannel conversational automation, enabling companies to create, implement, and enhance intelligent agents across voice, SMS/RCS, and web chat for both incoming and outgoing customer communications, all while leveraging context-aware, stateful memory and robust infrastructure to ensure that every interaction is tailored to the user and maintains continuity across various channels. The platform features an intuitive no-code drag-and-drop workflow builder for visually crafting dynamic conversation flows, an AI-driven predictive dialer for efficient outreach, and a Unified AI Inbox that integrates complete interaction histories across calls, messages, and chats, complemented by top-tier compliance and security measures such as SOC 2, HIPAA, and ISO certifications, as well as real-time TCPA/DNC scrubbing and comprehensive audit trails to cater to industries with stringent regulations. Additionally, Plura’s intelligent agents streamline operations by automating numerous tasks, including but not limited to lead qualification, appointment bookings, reminder notifications, support routing, surveys, follow-ups, and alerts, thus ensuring a smooth and efficient customer experience. As a result, businesses utilizing Plura can expect not only enhanced customer engagement but also improved operational efficiency, leading to higher satisfaction and retention rates among their clientele.

Messaging platforms are the only means that enable ongoing, accessible, and enduring dialogues with customers. Conversocial uniquely empowers your brand with proactive, individualized, and scalable conversational customer experience solutions. Align with top global brands that recognize the significance of messaging in customer engagement. Leverage Conversocial to enhance customer care and foster deeper brand loyalty, all while effortlessly addressing service inquiries. Maximize your customer acquisition efforts with Conversocial by creating exceptional and memorable experiences that are enhanced by intelligent automation. Elevate your customer engagement strategies with Conversocial, ensuring you retain clients through tailored messaging and personalized interactions across various messaging platforms. For instance, one of Conversocial's partners utilized Notify to spark over 2.5 million two-way conversations, achieving an impressive average open rate of 78% alongside an 8% engagement rate, demonstrating the effectiveness of this approach. This highlights the potential of Conversocial to transform customer interactions into meaningful relationships.

We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.

Ivy merges human knowledge with automated solutions to deliver precise and prompt communication to guests, allowing hotel personnel to focus on other tasks while improving the overall guest experience. By welcoming guests and tailoring their stay according to individual preferences, Ivy ensures that all requests are addressed within a fraction of a second. Additionally, it provides valuable insights into both guest experiences and operational efficiency through its comprehensive analytics, enabling all guest interactions to be managed seamlessly from a single platform. Discover the various methods by which Ivy engages with guests and elevates satisfaction ratings. This innovative approach not only streamlines communication but also fosters a more personalized and enjoyable stay for each visitor.

By leveraging Artificial Intelligence and Exit Intent Technology, the DontGo chatbot effectively understands how customers seek information online and activates when a visitor attempts to leave your website, thus transforming more casual browsers into actual purchasers. A staggering 92% of online visitors depart from a site without engaging in any meaningful way, so it's essential to retain them. When a potential customer is exploring your site, perhaps perusing your products or even adding items to their cart, they might hesitate due to uncertainty about pricing or unresolved questions that your site fails to address. As a result, they could abandon their visit. This is precisely the purpose of exit intent technology: it triggers a pop-up window when the user attempts to close the browser tab or navigate away from your site, prompting them to reconsider their decision. This strategic intervention not only helps in retaining potential customers but also increases the likelihood of converting those who might otherwise leave without making a purchase.

Polyfins Technology Inc is a startup based in Silicon Valley that leverages cutting-edge technologies, including Artificial Intelligence, to address challenges in Dermatology. By merging mobile accessibility with the capabilities of AI, the company aims to create user-friendly solutions for both patients and healthcare professionals. This initiative seeks to enhance the availability and precision of patient care in both affluent and less affluent nations, utilizing natural language processing to foster groundbreaking healthcare advancements in dermatology. Their AI-driven applications, Eczemaless and Tibot, empower users to obtain reliable skincare information from the comfort of their homes. EczemaLess specifically caters to individuals suffering from Eczema, offering a comprehensive solution that encompasses tracking the severity of their condition, managing potential triggers, and crafting tailored care routines. Users can identify the factors that may be exacerbating their eczema, assess the effectiveness of various treatments, and gain insights into trends related to triggers, eczema severity, and their personalized care strategies for optimal health management. This innovative approach not only addresses immediate concerns but also aims to foster long-term well-being for users.

Clinc's revolutionary conversational artificial intelligence has been proven to be successful at some of the most important banks around the world. Natural language processing is used to understand how people talk and creates exceptional customer experiences. Clinc AI can understand and follow complex conversations, which allows for a superior customer interaction. Customers can check their balances, report lost cards or stolen cards, transfer funds and gain deep insight into their spending habits all in one seamless interaction - without ever speaking to a person. Customers will be happier if they spend less time waiting to hear back from you. You will increase customer retention and build a loyal customer base by providing personalized interactions. Reduce the costs associated with scaling and managing customer service teams.

Our innovative products and solutions facilitate a smooth transition for customers, allowing them to switch effortlessly between digital self-service options and human agents while enabling agents to understand customer context and recommend the Next Best Actions. Additionally, we empower managers to make informed business decisions that drive success. Enhance connection rates with customers and patients by engaging them through their preferred communication channels—whether it be voice, SMS/messaging, or email—at optimal times for response. Acqueon Engagement provides a variety of dialing methods, including Preview, Progressive, Predictive, and Agentless options, ensuring you can effectively balance live agents with both agent-assisted and automated campaigns. Furthermore, our platform prioritizes safety and compliance readiness, featuring a real-time Compliance suite that identifies any new contacts that should be excluded from your campaigns. We support adherence to critical regulations such as TCPA, DNC, GDPR, and CCPA with user-friendly campaign controls. To ensure comprehensive campaign compliance, utilize the included Right-to-Know and Right-to-be-Forgotten workflows and reporting tools, allowing you to manage customer data responsibly and transparently while maintaining trust.

Create virtual agents to streamline business operations, including enhancing customer interactions at the front desk and automating back-office tasks through conversational interfaces, thereby allowing employees to dedicate more time to innovative and fulfilling projects. Additionally, implement advanced assistive technologies that provide users with intelligent recommendations, while also facilitating the extraction of data from unstructured documents and accelerating manual data entry processes by six times. By leveraging these solutions, organizations can significantly improve efficiency and productivity across various departments.

Engage with your buying group members effectively to expedite deal closures by leveraging SalesboxAI's capabilities. This platform assists you in pinpointing the most relevant members of your targeted accounts by analyzing their intent. Additionally, the Conversational AI-Avatar facilitates targeted outreach through social media and email, fostering advanced engagement that focuses on the demand units between the selling and buying groups. By utilizing these tools, you can enhance your sales strategy and build stronger connections with potential clients.

A basic chatbot framework consists of a messaging connector and a natural language processing engine. It also includes a dialog manager that captures user intent and outputs chatbot replies. Rulai architecture is an enterprise-level solution that provides total solutions. It has more complex capabilities and the necessary sophistication to meet the requirements of enterprise customers with high standards and exacting requirements.

ZoomInfo Chat, powered by ZoomInfo's business data, perfectly balances highly-targeted and human-first experiences to your most important visitors. ZoomInfo Chat can create highly customizable, AI-driven nurture experiences via chatbot that are easily scaleable for everyone else.

Olivia, the AI Assistant designed to make hiring easier. Olivia is not a chatbot. She's an extra set of hands. Your employees will get an immediate answer if they have a question. Candidates are always welcome to ask questions. She is a great pipeline builder. She is a screening and scheduling powerhouse. A reliable sidekick that can help you when work gets overwhelming. People don't like waiting for hours or worse to get answers to important HR questions, such as how to adjust their retirement contributions or change their benefits. Olivia can help your team save hours each week by allowing employees to quickly find the information they need, from any device and in any time zone. Remote access is more important than ever. Paradox Virtual Hiring Events makes it easy to host events anywhere and anytime. Olivia will promote your event by email and SMS. Candidates can register easily with no forms or complicated logins.

Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers.

Haptik is the largest Conversational AI company in the world, having reached more than 100 million devices and processed more than 2 billion conversations. The company's intelligent virtual assistant solutions allow Fortune 500 brands to improve customer experience, reduce costs, and increase sales. Haptik has received numerous industry awards, including the Frost & Sullivan Award as Conversational AI Company Of The Year 2018 and recognition by AI Time Journal as one of the Top 25 AI Companies In the World 2018. Oyo Rooms and Samsung are among Haptik's top clients and partners. Haptik is part of the Reliance Group of Companies, which acquired a majority share in the company in an April 2019 deal worth $100 million.

Create your digital workforce effortlessly within just a few clicks—it's as simple as that! The Druid Chatbot Platform empowers businesses to accomplish more with fewer resources. Druid serves as an AI-driven, no-code platform for chatbot creation, enabling non-technical developers to craft, implement, and launch engaging interactions among employees, customers, partners, and enterprise systems via seamless text and voice communication across various channels. This platform boasts a unique multi-language NLU engine that accurately discerns user intentions, sentiment, and system entities, complemented by our Connector Designer that allows integration with any enterprise application, including REST/SOAP APIs, SQL/Oracle databases, ERPs, and CRMs. By utilizing chatbots, organizations can save both time and money, delegating repetitive tasks to these digital assistants so that human workers can concentrate on more meaningful activities. Moreover, chatbots significantly improve user experience by providing a conversational AI interface for interactions with any enterprise system, ultimately fostering a more productive work environment. Embrace the future of work by integrating chatbots into your daily operations, and watch your efficiency soar.

Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.

Streamline repetitive tasks to enable teams to concentrate on valuable activities that enhance employee morale and elevate productivity levels. Transition from long wait times to a round-the-clock customer service system that assists agents in their daily operations. Revamp obsolete systems with innovative, engaging, and proactive conversational AI that effectively converts interactions into successful outcomes. Seamlessly alternate between text, voice, email, and additional channels to engage with customers through their preferred medium. Our ready-to-use solutions allow for the swift deployment of chatbots and voicebots within hours, requiring no coding skills. Backed by over ten years of expertise in developing dependable solutions that leverage the latest advancements in conversational AI, our offerings are versatile and adaptable. You have the option to utilize your own data or to build bots with our tailored templates designed for various sectors, such as retail, banking, and healthcare. Evaluate the effectiveness of your bots in real time through a user-friendly dashboard that monitors interactions across all communication platforms, ensuring continuous improvement and customer satisfaction. This holistic approach not only increases efficiency but also fosters a more engaging customer experience.

WorkLLama makes engaging your existing database easy and helps you attract qualified candidates to your talent pipeline. Referrals are a great way for WorkLLama to increase the number of qualified candidates in your talent community. Our AI conversational bot allows you to personalize your engagement without losing time. Social referral management can help you extend your direct sourcing channels by 10x. WorkLLama helps to understand your talent pool. It also helps you keep your employer brand top of mind with purposeful and frictionless candidate engagement. WorkLLama helps you retain high-performing employees and provides the data you need to make informed workforce decisions. Profiles that are easy to update, search and maintain allow you to know the availability of workers, career goals, and income objectives.