Best Communications Software for Enterprise - Page 94

Enable Contact Center Managers, Quality Managers, and Customer Service Agents to enhance customer experiences through a unified platform featuring adaptable scorecards that evolve alongside your organization’s needs. This empowers you to strategically allocate your quality management efforts. Foster agent development with dashboards that offer real-time feedback, while also providing targeted training and coaching via a comprehensive LMS to bridge any knowledge gaps. Benefit from the extensive expertise of our team, dedicated to delivering cutting-edge quality management solutions. We recognize the challenges you face and create tailored solutions that cater to the ever-changing customer service landscape. Scorebuddy drives significant, measurable improvements in contact centers across the globe. Additionally, Scorebuddy requires the contact details you share to reach out regarding our offerings and services. Through our collaborative approach, we aim to transform customer interactions and bolster agent performance effectively.

Video can help you grow your business and improve your organization's communication. Live Streaming and Video Hosting Platform. We understand that hosting live events and streaming video can be difficult. We have a dedicated team that can provide 24/7 support as well as a strong knowledge base, and an active online community. Live streaming video can engage your audience. Transcoding, monetization and security features are all available to you for professional broadcasting. Dacast's secure video hosting capabilities allow you to live stream unlimited video content from your website. Private video hosting gives you complete control over your content. Professional broadcasting is all about security. Privacy tools can be used to restrict who can view your content, in addition to Dacast's cyber security features.

Brightcove creates the world’s most reliable, scalable, and secure streaming technology solutions to build a greater connection between companies and their audiences, no matter where they are or on which devices they consume content. In more than 80 countries, Brightcove’s intelligent video platform enables businesses to sell to customers more effectively, media leaders to stream and monetize content more reliably, and every organization to communicate with team members more powerfully.

PstViewer Pro™ is a viewer that allows you to open, search, and convert different types of email content including.pst and.ost files,.msg and.eml files. PstViewer Pro can convert emails between different formats. Email attachments can be saved and converted to PDF documents. Bulk export and convert email Also supports bulk printing Get the free trial for 15 days.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

JungleMail is designed to improve communication within your organization. You can effortlessly create engaging and fully responsive templates in just a few minutes by dragging and dropping various components such as content blocks, titles, and sections directly into the body of your newsletter. Additionally, you can seamlessly import updates from your SharePoint sites into your emails. By utilizing comprehensive analytics, you can evaluate critical metrics such as click patterns, top links, and device usage to refine the ideal tone and timing for your communications. Mail merge capabilities allow you to draw data from your SharePoint lists and groups to automatically customize and enhance your messages based on the profiles and conditions of recipients. There’s no need for coding expertise, as JungleMail functions entirely within your local network and domain, eliminating the necessity for external web service calls or data storage. The security of JungleMail is built upon the SharePoint model of list, folder, and item security, allowing for precise adjustments to user access for different features, ensuring a tailored experience for your team. Thus, JungleMail provides a robust solution for internal communication while maintaining high standards of security and user customization.

MarketSight offers robust analysis and visualization tools capable of tackling even the most demanding research endeavors, while remaining user-friendly enough for beginners. Researchers and analysts leverage MarketSight to swiftly uncover new insights, create visual representations of their findings, and compile reports. Our expert service team brings extensive knowledge to guide you in meeting your insight goals effectively. Typical services include data management, visualization techniques, and tailored training programs designed to ensure your team thrives. Discover how organizations similar to yours uncover valuable insights with MarketSight’s capabilities. The platform seamlessly accommodates all prominent market research data formats and integrates smoothly with leading data collection tools. By utilizing MarketSight, you can streamline your research processes and achieve your objectives with greater efficiency. Additionally, the platform empowers users to explore data in innovative ways, enhancing the overall research experience.

Idiligo enhances any customer meeting with intelligent content and processes, enabling advisors to conduct meetings that are both results-driven and consistent. This is achieved by guiding them through a systematic meeting format, ensuring a step-by-step approach. Whether in virtual or face-to-face settings, both the advisor and the client can view the same materials and engage with each other effectively. With a meticulously defined sales or advisory process in place—termed a ‘script’—there's no risk of omitting important information or miscommunicating details. Participants can share and review documents in various formats, ranging from insurance contracts to PowerPoint presentations, facilitating deeper discussions. Additionally, the option to incorporate videos or images during online meetings enhances the customer experience and allows businesses to capture attention more effectively, helping them to differentiate themselves in a competitive market. This multifaceted approach not only streamlines communication but also fosters a more interactive and engaging environment for all parties involved.

SimplyCast, an ISO 27001-certified company that provides multi-channel engagement software for companies worldwide, is a leader in interactive and multi-channel engagement software. SimplyCast provides both emergency and non-emergency communication technologies. SimplyCast offers over 20 communication tools and channels that can be used to maximize organizations' efficiency. The 360 Customer Flow Communication Platform by SimplyCast is a comprehensive solution that combines marketing automation, inbound and interactive communication. SimplyCast has customers in over 175 countries. This includes many of the most well-known brands in the retail, non profit, and hospitality industries. SimplyCast allows organizations to reach customers using the preferred communication method.

Utilize Voice Broadcast to convey crucial alerts, promotions, updates, and notifications to a variety of audiences including customers, employees, and voters. Our newly optimized procedure allows you to effortlessly select your sender and receiver, enabling you to dispatch your messages within minutes. You can acquire local and toll-free numbers from our extensive database to enhance your advertisements and monitor the success of each campaign. By analyzing these results, you can make informed decisions and gain deeper insights into what strategies are effective for your needs. Our call tracking solution empowers you to promote your business in a cost-effective and impactful manner. With the implementation of our Interactive Voice Response (IVR) system, you can easily establish surveys, polls, appointment reminders, payment options, and more for both inbound and outbound communications. Customers can engage with the system through a straightforward keypress method. Our user-friendly IVR technology features an intuitive drag-and-drop interface or XML options, making it simple to navigate. By leveraging IVR systems, you can connect with your customers in unprecedented ways, enhancing their overall experience and satisfaction. Additionally, this technology not only streamlines communication but also fosters stronger relationships between your business and its clientele.

A permission-based messaging solution tailored for large organizations offers a unified platform that supports various message formats and a single enterprise API. This service caters to digital publishers, media companies, local governments, utilities, and diverse service providers, ensuring it aligns seamlessly with your organizational structure. It is thoughtfully crafted to enhance collaboration among teams, departments, and workflows, while also being compatible with any existing back-end systems. The platform excels in delivering multi-channel communication that meets a wide range of enterprise requirements, facilitating everything from real-time transactional messages such as e-bills, paperless receipts, and notifications, to on-demand recurring and triggered marketing campaigns. This all-in-one B2C messaging solution is provided as a modular, feature-rich software-as-a-service platform, meticulously designed to address the specific demands of enterprises. By integrating various functionalities, it streamlines communication and enhances operational efficiency across sectors.

EnterpriseTube (an enterprise video content management software (EVCM), offers live and on-demand streaming for internal and external audiences. It is a leader in secure, compliant data hosting, detailed access management and sharing, as well as integrations with existing video apps.

The NeXorce Enterprise Suite keeps a close watch on the call center's performance. It seamlessly integrates both real-time and historical data from a range of Contact Center applications, offering a centralized reporting solution that agents and managers have been seeking. With NeXorce, users can access detailed real-time reporting for call centers. Information can be published across various platforms, including dashboards, desktop applications, web reports, tablets, and smartphones. Users can remain informed via email, SMS notifications, and web reports sent directly to their mobile devices. Additionally, it enables the presentation of live statistics, metrics, and alerts on large display screens, ensuring that essential information is always visible. The system supports the transmission of real-time data through either a wireless URL or a network connection, enhancing accessibility and responsiveness. This robust functionality empowers teams to make informed decisions swiftly and effectively.

Amtel offers a SaaS platform that is straightforward to implement and provides a seamless rollout for end-users, making it an incredibly user-friendly option. With just a few clicks, you can begin reaping the benefits, and by not actively managing your expenses, you could be overlooking significant savings opportunities! This fully integrated solution allows you to enhance your savings today. Amtel's offering features a mobile and telecom asset management module that empowers IT administrators to build and sustain a dynamic inventory from a central location across the organization. This inventory is automatically updated with any changes made through our eProcurement portal, ensuring its accuracy and relevance. Maintaining an accurate inventory through a mobile asset management solution is crucial for effective billing management, monitoring contract expirations, and eliminating redundant telecom connections. By leveraging Amtel's capabilities, businesses can optimize resource utilization and significantly improve their cost efficiency.

GFI Archiver simplifies the process of securing, storing, and retrieving electronic communications. This solution allows users to archive and manage their email, calendar, and file history conveniently in a single location, ensuring that access is hassle-free when required. It aids in meeting compliance standards, minimizes the use of server space, enhances email performance, and reduces overall costs, among other benefits. By automatically indexing messages, attachments, and files prior to archiving, it allows for quicker searches and retrievals. Users can swiftly access their email history and files through both desktop and mobile platforms. The archiving process separates electronic communications from applications, further conserving server space and boosting performance. It utilizes single-instance storage (SIS) to keep just one copy of an email sent to multiple recipients, eliminating redundancies. Additionally, it compresses and decompresses email attachments to make efficient use of storage resources. To ensure the integrity of archived content, message auditing can be employed to confirm that stored emails and files are authentic, providing an extra layer of security and peace of mind. With these features, GFI Archiver not only streamlines communication management but also enhances overall organizational efficiency.

Tellennium, a company that manages enterprise expenses, is formerly known as telecom expense management (TEM). It provides technology and expertise to help companies efficiently manage recurring telecom, mobile, and other technology costs. Management of Things™ has been named the AOTMP's most popular IT solution of 2021. Our SaaS solution, powered by our MoT technology platform, is designed to assist modern-day businesses in managing their communications network services and assets as well as expenses. Our solution gives TEM teams full visibility and control of their network operations and spending. The technology facilitates automation workflows and allows for the identification of billing errors and network optimization possibilities, which in turn leads to expense management savings for the company. Our MoT technology platform supports TEM requirements and expands capabilities for 21st century into what we call the Management of Things.

WebBoard serves as a versatile online whiteboard application designed for educational and meeting purposes, facilitating idea sharing among team members. This collaboration tool is particularly beneficial for educators, managers, designers, and developers alike. It allows users to teach or collaborate effortlessly in real-time, whether they are on a desktop, mobile device, or television. As long as you have an internet connection and a web browser, you can create impressive sketches and share them instantly with your colleagues. WebBoard offers a secure, cross-device, and touch-friendly experience tailored for remote teams, online instructors, and organizational leaders. With this tool, you can transform any online board into a functional office or classroom, perfect for teaching, brainstorming, or simply saving your ideas. Simply navigate to the webboard.io website to launch the app in your browser, and by logging in, you can create private boards and invite others to collaborate. This accessibility makes it an invaluable resource for anyone looking to enhance their collaborative efforts in a digital environment.

Absolute Poll Manager is a user-friendly survey tool designed to seamlessly incorporate polls and surveys into your website, providing a means to engage your visitors and collect insightful feedback on their opinions. It allows for the creation of comprehensive polls and surveys featuring unlimited questions, utilizing various input methods such as radio buttons, checkboxes, text fields, and drop-down menus, all of which can be easily integrated into your site with a simple line of HTML code. With Absolute Poll Manager, you have a robust Out-Of-The-Box solution at your fingertips, enabling you to craft professional-grade voting polls and surveys effortlessly, while also gathering immediate feedback and valuable business insights from your audience. Setting it up on your site is incredibly quick, taking less than five minutes—just upload the necessary files and get started! Additionally, there are no restrictions on the number of polls or questions you can create, allowing you to expand your surveys as much as your database can accommodate, making it an ideal choice for businesses looking to enhance customer engagement.

CASIC Builder™ was developed as a result of research conducted through an NIH project SBIR. Initially focused on adherence assessments for individuals living with HIV, the program has since broadened its scope to evaluate factors related to depression, substance and alcohol abuse, as well as sexual risk behaviors. Currently, it serves as a robust and user-friendly tool for creating questionnaires, managing research studies, and facilitating clinical applications. The software's capacity to inquire about a patient's medication regimen has made it valuable in studies concerning adherence to heart medications and opioid prescriptions. Its adaptability has also enabled its utilization in a Brazilian research project that required sign language videos for participants who are deaf. CASIC Builder™ can be accessed with or without its specialized medication components. Since its launch over a decade ago, we have aimed to create a browser-based platform that is effective for complex studies and diverse patient groups while ensuring a straightforward user experience. This commitment to accessibility and flexibility continues to drive enhancements in the software's capabilities.

At SurveySquare, we believe that online surveys are just the beginning of the customer feedback journey. With our innovative ActionTracker™ technology, we enable our clients to not only gather responses but also monitor them and take meaningful actions. Our comprehensive solution empowers you to enhance your customer experience proactively. You can design fully branded surveys using SurveySquare's online survey software, which offers a diverse selection of over a hundred customizable templates and a powerful builder for fast survey creation. Whether you collect responses online or through mobile devices, all our surveys are designed to be responsive, ensuring they function seamlessly on any device. You have the flexibility to integrate your survey directly onto your website—whether on a dedicated page or as a popup—or distribute it through an email campaign, ensuring that your surveys reach your customers wherever they are. Analyzing survey responses is straightforward; simply apply the filters you require and select from various chart and graph options to meet your specific needs. Additionally, you can effortlessly customize reports with your branding elements such as logos, fonts, and colors, allowing for a professional presentation of your findings. By utilizing SurveySquare, you are not only gathering data but also transforming it into actionable insights that can drive your business forward.

"Rander" represents an innovative suite of computer telephony integration (CTI) applications that seamlessly merge the functionalities of telephones and computers. This software offers comprehensive control and monitoring capabilities for PBX systems including Panasonic, Avaya, Samsung, and Asterisk. With "Rander," users gain real-time oversight of the status of all station lines and enable operators to supervise all employee conversations effectively. When a call comes in, "Rander" instantly identifies the caller by cross-referencing the phone number with the contact list, displaying the name on the screen simultaneously with the incoming call. Additionally, "Rander" keeps a thorough record of calls, storing this information in a centralized database, allowing users to review their call history for any specified period while enabling operators to monitor calls across all lines. Moreover, "Rander" simplifies access to essential features of the PBX systems, such as call forwarding, interception, and notifications, eliminating the need to remember complex codes for these functions. This efficiency not only enhances productivity but also streamlines communication processes within an organization.

A survey platform that combines 20 years of experience to help you make better decisions. Your customers' and employees' insights can make your company smarter. Annual engagement surveys, talent management with more. NPS-tracker, sales pulse and customer journey are tools that can help you develop your product or team. Access to panels, templates and the knowledge to make your market speak. Create beautiful surveys that are consistent with your brand. There are more than 35 tested and ready-made templates. You can choose from a variety of question types. You can distribute your survey via email or QR-code, link, SMS, or link. Our API allows you to trigger sendouts from other systems. Our proven methods ensure a high response rate. You can customize the way you present your data, and export it to excel, ppt or another format. To turn insight into action, share live reports with colleagues. You can either use our default reports or create your own custom reports.

BigPulse stands out in the realm of intricate and secure online voting, easing your electoral processes. It streamlines the setup and delivery of election results, lowers administrative expenses, and boosts voter engagement. You can effortlessly oversee your election through a user-friendly dashboard, complemented by exceptional round-the-clock support. With a rich history spanning over two decades, BigPulse has successfully conducted more than 100,000 online elections for over 1,000 pleased clients. Our adaptable and comprehensive system caters to even the most intricate electoral requirements, ensuring that your specific needs are met. We guarantee that your information remains secure, consistently backed up, tamper-resistant, and well-protected. Adhering to the highest security standards and vote count verification protocols, we ensure that each voter can cast their vote only once. Regardless of whether your election is straightforward with a single ballot or intricate with multiple ballots, we recognize the importance of your election's success and are committed to assisting you with our secure online voting platform. Explore a vast array of features tailored to enhance your online voting experience, ensuring that your election is not only secure but also efficient and user-friendly.

Making intricate decisions can be quite daunting, especially considering the potential repercussions of errors that may lead to significant consequences for those involved. Imagine if we could evaluate our assumptions ahead of making those choices. Introducing iMagic Survey Designer, an innovative software tool tailored to enhance your understanding of the key individuals in your life. This comprehensive solution aids in survey creation, as well as in the collection and analysis of the resulting data. With our software, you gain the insight necessary to make informed decisions based on concrete evidence. iMagic Survey Pro serves as a versatile survey software system, facilitating the design of surveys and the subsequent handling of data. We recognize that you may prefer to keep your surveys private rather than host them on public servers, which is why we provide a Server Edition. This allows you to gather survey responses on your own web server or internal intranet. The client application for iMagic Survey Designer is compatible with any PC operating on the latest Windows 10 version, while the Server Edition requires PHP/MySQL, which is widely accessible and commonly found on most web servers. By leveraging this powerful tool, you can transform how you engage with data and make decisions with greater confidence.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.