Best Communications Software for Enterprise - Page 51

EKHOS AI is an advanced offline transcription assistant designed specifically for Windows users who need a secure and private transcription tool. It supports a wide range of media formats including MP3, MP4, WAV, MKV, and more, and can transcribe both prerecorded files and real-time audio from microphones or speakers. The software offers support for 98 languages and features unlimited transcription capabilities with no restrictions on file size or quantity. A built-in media player and innovative tracks editor allow users to follow along with the audio or video playback, making proofreading simple and improving transcript accuracy to up to 99%. EKHOS AI processes data locally on the device, ensuring that sensitive information remains private and never leaves the computer. It also supports running AI transcription models using the computer’s CPU or compatible Nvidia GPUs for faster processing. The app is Microsoft Azure Trusted and digitally signed, further assuring users of its security and reliability. EKHOS AI offers a cost-effective monthly subscription and is favored by legal, medical, and other professionals who require secure transcription services.

TelecomBilling.Net is a versatile, cloud-hosted telecom and ISP billing solution that simplifies complex billing, accounting, and mediation processes. Designed for voice, VoIP, data carriers, and MVNOs, the platform supports an unlimited number of CDR/SMDR formats and sources to fit any telecom business model. Its user-friendly cloud portal allows businesses to manage customers, distributors, and billing activities anytime, anywhere. The solution features extensive financial and operational reporting, including support for integration with accounting software like Xero. Businesses can opt for an outsourced billing service, where TelecomBilling.Net manages all billing tasks from data collection to publishing detailed invoices. Pricing plans are flexible, starting with a free 60-day demo and scalable disk space options. The platform is backed by comprehensive documentation, responsive UK-based support, and a commitment to high uptime. TelecomBilling.Net is ideal for companies seeking a robust, secure, and scalable billing system.

LHM.gg streamlines as much as 80% of your esports production for titles such as CS2, LoL, Dota 2, Valorant, and others. Offering a comprehensive suite that includes HUDs, overlays, replays, AI observing, and cloud-based data alongside broadcasting tools, it serves as a complete platform designed for effortless management of professional tournaments and streaming events. This innovative solution not only enhances efficiency but also elevates the overall quality of esports productions.

VoxingAI is an innovative platform designed for voice-first surveys and feedback that eliminates the need for traditional form-filling by utilizing natural voice interactions. Users can effortlessly provide their responses through speech, which the system seamlessly transforms into organized data thanks to cutting-edge speech recognition and artificial intelligence technology. With VoxingAI, businesses have the flexibility to design personalized voice surveys, select various types of questions, incorporate branching logic, and distribute surveys via diverse channels such as shareable links, QR codes, and embeddable widgets. The platform's robust AI capabilities allow for comprehensive transcription of voice replies, identification of key terms, and execution of sentiment analysis, offering businesses richer qualitative insights. Additionally, VoxingAI includes a real-time analytics dashboard that empowers organizations to monitor survey effectiveness, evaluate participant engagement, and export results in a range of formats. Teams can effortlessly sift through responses, uncover patterns, and create detailed reports centered on customer sentiment or recurring feedback themes, enhancing their decision-making processes. This level of insight and adaptability makes VoxingAI a valuable tool for any organization aiming to improve its feedback collection methods.

Onahiri serves as a comprehensive workspace tailored for teams to effectively strategize, monitor, and oversee their tasks while maintaining strong connections and alignment. Essential Features: OWork: This component provides robust management tools for tasks, projects, and workflows, enabling teams to allocate responsibilities, track progress, and communicate in ways that best fit their unique processes. OTalk: An integrated chat feature that facilitates instant communication among team members across various projects, ensuring a seamless workflow without interruptions. OPulse: A collaborative social module that encourages the sharing of updates, sparks engaging conversations, and fosters a cohesive team culture and alignment. People & Places: Tools designed for overseeing organizational structures, defining team roles, managing access controls, and maintaining staff profiles and unit hierarchies. Templates: Ready-to-use workflows and tasks that streamline the initiation, processing, and completion of work, minimizing the need for repetitive setup and enhancing overall efficiency. This holistic approach ensures that every aspect of teamwork is addressed, promoting transparency and productivity throughout the organization.

HelloAirDial offers a cutting-edge, web-based solution that serves as a contemporary substitute for conventional calling applications, enabling users to make dependable international calls without the need for subscriptions or complicated configurations. From the outset, individuals can initiate secure, encrypted communications to standard phone numbers across more than 200 locations, only paying for the minutes they consume, with straightforward pricing beginning at just $0.02 per minute. This platform enhances business communication by providing adaptable caller ID options, allowing users to authenticate their own number, select a public number, or acquire virtual numbers for the US/Canada and various other nations, thereby creating a local identity for their clients. With an uncomplicated three-step onboarding process (sign in, add funds, start calling) and a tool to estimate costs, managing expenses is made easy, and new users can enjoy their initial minute free of charge. Additionally, HelloAirDial features an extensive directory of international country codes and has transparent pricing published for over 200 countries, ensuring both clarity and adherence to regulations. The user-friendly interface and commitment to customer satisfaction make HelloAirDial an excellent choice for anyone looking to enhance their international calling experience.

MessageBot serves as an efficient bulk SMS and voice messaging platform that enables businesses to instantly engage with their customers. It is ideal for dispatching promotional offers, one-time passwords, notifications, or reminders, ensuring speedy, dependable, and budget-friendly distribution. With functionalities such as immediate delivery tracking, personalized sender IDs, and worldwide reach, it stands out as an excellent choice for brands, marketers, and organizations aiming to enhance their communication efforts. Elevate your business by leveraging automated messaging solutions that increase customer interaction and improve conversion rates, all accessible from a user-friendly interface. Moreover, the platform's versatility allows for seamless integration with various business systems, making it an invaluable asset for any growth-focused enterprise.

Clerx functions as an AI-driven virtual receptionist tailored specifically for service-oriented businesses that engage directly with clients. It efficiently handles incoming phone calls, qualifies the callers, gathers essential information, schedules appointments, and directs calls according to specific business protocols—all autonomously without the need for human intervention. By utilizing Clerx, small to medium enterprises can significantly cut down on missed calls, lessen the burden of administrative tasks, and enhance lead conversion rates as it ensures that every caller receives professional attention around the clock. This intelligent receptionist is adept at comprehending natural language, posing appropriate follow-up inquiries, accommodating multilingual callers, and providing detailed call summaries and transcripts following each conversation. Companies leverage Clerx to enhance the customer experience, minimize labor costs, and expand their operations without increasing their workforce. Its capabilities are particularly beneficial for businesses that rely on appointment scheduling and high-intent incoming inquiries, where the speed and reliability of response can substantially influence revenue outcomes. Furthermore, Clerx represents a forward-thinking solution that merges technology with customer service excellence, paving the way for a modernized approach to business communication.

WholesaleSMS enables users to send text messages straight from their web browser, serving as a comprehensive platform for business text messaging. This service offers a variety of features, including contact storage, delivery reports, and limitless customizable templates. Users can easily upload CSV files containing their contact lists for efficient mass messaging, simultaneously access their SMS inbox and outbox, and create personalized message templates to suit their needs. Additionally, the platform’s user-friendly interface simplifies the process of managing communications for businesses of all sizes.

One call can connect your entire business. Fusion Connect is your Managed Services Provider, providing business internet solutions for your SDWAN, business VoIP (UCaaS), internet accessibility, secure networking, and other requirements. Fusion Connect's Business VoIP includes Internet-based faxing and softphones. Compatible with Windows and Mac as well as other devices.

Direct Mail allows you to create and send stylish and professional email newsletters. This simple online marketing tool for Mac is ideal for freelancers as well as small and medium-sized businesses. It allows users to view campaign statistics while on the move. Direct Mail offers a range of powerful email marketing tools including an easy-to use email template editor, advanced list management tools and mailing list sign-up forms. It also includes insightful campaign analytics reports.

Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone. Key benefits of Unily - Gives every employee a face with rich employee profiles, integrated with Azure Active Directory - Drives engagement with enterprise social networking across desktop and mobile devices - Improved productivity by centralizing access to apps and tools around the digital workplace through a personalizable menu

iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.

ActiveDEMAND serves as an all-encompassing marketing automation solution tailored for marketers, digital agencies, and small to medium-sized enterprises. It provides an extensive array of features that enable users to enhance their marketing strategies through efficient campaign management, innovative campaign templates, and detailed attribution analytics. Among its diverse set of tools, ActiveDEMAND includes capabilities such as call tracking, email marketing, performance reporting, online event promotion, robust integrations, and a multitude of additional functionalities. This platform is designed to simplify marketing processes and maximize the effectiveness of campaigns for its users.

Ricochet360 serves as a comprehensive solution that combines dialer functionality, CRM capabilities, and marketing automation tailored for enterprise-level call centers, as well as sales and customer service teams. By utilizing Ricochet360, teams can expedite the process of contacting leads and securing deals, efficiently oversee all interactions with prospects, manage calls and emails, route inbound phone inquiries, and simplify various marketing and sales activities from a single platform. Additionally, the platform offers extensive customization options, allowing it to align perfectly with a team's unique requirements and financial considerations, enhancing productivity and effectiveness. Ultimately, this versatility makes Ricochet360 a valuable asset for organizations looking to optimize their sales and customer engagement efforts.

PIMS Dialer, developed by Pimsware, is a versatile and secure cloud-based solution designed for call centers of varying sizes, with a monthly fee of just $125 per agent. This service encompasses unlimited outbound minutes, comprehensive technical support, call recording capabilities, and access to both existing and upcoming features of the dialer. Additionally, it provides an array of tools aimed at enhancing dialing strategies, call management, compliance adherence, and reporting functionalities, making it a robust choice for call center operations. Furthermore, its scalability ensures that businesses can adapt the system as they grow, meeting evolving communication needs.

QuickTapSurvey stands out as a highly regarded survey application favored by prominent organizations such as Disney, McDonald's, H&M, and Nike. This platform allows businesses to effortlessly develop surveys and mobile forms, gathering data in any location. QuickTapSurvey is designed for straightforward installation and usability, functioning seamlessly online and offline across both iOS and Android platforms, while also ensuring security and scalability. Additionally, it offers comprehensive reporting and analytics features, empowering brands and enterprises to derive actionable insights from their collected data. Overall, QuickTapSurvey equips companies with the tools necessary to enhance their data collection processes.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Webinato stands out as a frontrunner in the realm of webinar automation, assisting businesses in elevating the interactivity of their training and marketing webinars. With a browser-based design that ensures scalability, the Webinato platform creates a dynamic and engaging webinar experience that benefits both attendees and hosts alike. Among its standout features are a slides module, various audio options, sophisticated chat functionalities, superior video quality, a Q&A management tool, a virtual whiteboard, and the AutoPilot Record and Replay module, which faithfully recreates the initial presentation for later viewing. This combination of features not only enhances engagement but also fosters a more productive learning environment.

Focus Telecom provides a cloud-based solution designed to streamline communication pathways between clients and business operators across various sectors. This platform can be accessed conveniently through a web browser without the need for additional specialized hardware. Additionally, Focus Telecom boasts a comprehensive suite of features tailored for both inbound and outbound call centers, including sophisticated IVRs, call recording capabilities, integration with Customer Relationship Management (CRM) systems, remote agent oversight, and support for multiple communication channels, among a host of other functionalities. Their user-friendly interface makes it easy for businesses to enhance their communication strategies efficiently.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

PhoneCall stands out as a robust cloud-based contact center solution, tailored to effortlessly adapt to the demands of telemarketing and lead generation enterprises. This comprehensive software package includes features such as an AI-powered Intelligent Dialer, Real-Time Analytics, three years of call recording storage, Text-To-Speech functionality, Click-to-Talk options, and a convenient 1-Click Compliance tool to optimize business efficiency. Moreover, with its multi-device compatibility, business owners and administrators can stay connected and manage operations seamlessly, even when using devices on iOS or Android platforms. This level of accessibility ensures that users are always in touch with their business activities, promoting a streamlined workflow regardless of location.